Refund policy
Return and Refund Policy
Last Updated: October 30, 2026
At The Pretty Skin, customer satisfaction is important to us. If you experience an issue with your order, please contact our customer support team so we can review your concern and explain the available options.
1. Return Eligibility
Return requests must be submitted to our customer support team for review before any item is sent back.
To be considered for a return, an item should generally be unused, unopened, in its original packaging, and accompanied by proof of purchase, unless applicable law provides otherwise.
Due to the nature of skincare products and hygiene considerations, opened or used products may not be eligible for return where permitted by applicable law. This restriction does not affect any mandatory rights you may have under applicable consumer protection laws.
2. Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If you receive a damaged, defective, or incorrect item, contact us as soon as reasonably possible.
To help us review the issue, please provide:
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Your order number.
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A description of the problem.
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Clear photographs of the product and its packaging, where applicable.
After reviewing your request, we will explain the available resolution, which may include a replacement, refund, or another appropriate remedy in accordance with applicable law.
3. Non-Returnable Items
Where permitted by applicable law, certain items may not be eligible for return, including:
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Skincare products that have been opened or used, for hygiene or product-safety reasons.
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Products damaged through misuse or improper storage after delivery.
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Gift cards or other items identified as non-returnable at the time of purchase, where applicable.
Nothing in this section limits your legal rights regarding defective, faulty, misdescribed, or otherwise non-conforming products.
4. How to Request a Return
To request a return or report an issue with an order:
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Email support@theprettyskin.com.
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Include your order number and the reason for your request.
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Attach photographs if the product is damaged, defective, or incorrect.
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Wait for our instructions before sending any product back.
Please do not send products to our business address unless our customer support team has specifically instructed you to do so. A separate return address or return instructions may be provided when necessary.
5. Refunds
Once an eligible return or refund request has been reviewed and approved, we will notify you of the outcome.
Approved refunds will generally be issued to the original payment method. The time it takes for the funds to appear in your account may depend on your bank, card issuer, or payment provider.
Where a refund is required by applicable law, we will process it in accordance with the relevant legal requirements.
Original shipping charges and return shipping costs will be handled in accordance with the applicable circumstances and consumer protection laws.
6. Exchanges and Replacements
If you receive a damaged, defective, or incorrect product, please contact us to discuss a suitable resolution.
Exchanges and replacements are subject to product availability and applicable law. We cannot guarantee that a specific product will be available for replacement.
7. Order Cancellations
If you wish to cancel an order, contact us as soon as possible at support@theprettyskin.com.
We cannot guarantee cancellation once an order has entered processing or has been shipped. If your order cannot be cancelled, you may contact us to discuss any return options available under this policy and applicable law.
8. Late or Missing Refunds
If you have been notified that a refund has been issued but it has not appeared in your account:
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Check your payment account or card statement.
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Contact your bank or card issuer, as processing times can vary.
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If the refund is still missing, contact us with your order number and refund details.
We will do our best to help you clarify the status of the refund.
9. Consumer Rights
This policy is intended to explain our standard return and refund procedures. It does not exclude, restrict, or replace any consumer rights that cannot legally be excluded or restricted under applicable law.
If mandatory consumer protection laws provide you with additional rights, those rights will continue to apply.
10. Contact Us
For return, refund, exchange, or order-related questions, contact:
Merchant Name: The Pretty Skin
Email: support@theprettyskin.com
Phone: +1 (331) 666 1159
Business Address: 1552 S Rte 59, Suite 1177, Naperville, IL 60564, United States
Customer Support Hours: Daily, 8:00 AM–7:30 PM Eastern Time (ET)
We appreciate your business and thank you for choosing The Pretty Skin.
